Booking / Service Policy (Ride Policy)

You can also have a separate “Ride Policy / Service Policy” page, or combine some parts into Terms & Conditions.

QuickGoaTaxi – Service / Ride Policy

1. Booking Process

   • How to book: via website / phone / form.

   • Confirmation: when booking is confirmed (SMS/email) — explain “confirmed” status.

2. Pickup / Drop

   • Passengers must be ready at the pickup location at the scheduled time.

   • Driver’s waiting time policy: e.g., “Driver waits for up to 10 minutes; beyond that, waiting charge of ₹[X] per minute applies or booking can be treated as no-show.”

3. Delays & No-Show

   • If you are not present at pickup after waiting time, it is a no-show — charge policy for no-show.

   • If driver is delayed due to traffic or other reasons, QuickGoaTaxi will attempt to inform you, but delay does not always entitle a refund.

4. Cancellation by Customer

   • Detailed cancellation windows, fees (as defined in Terms).

   • How to cancel: via website / call / email.

5. Driver Cancellation

   • If driver cancels before arrival, we will notify you.

   • In such cases, you may get a full refund or credit, depending on payment method and timing.

6. Payment at End of Ride

   • If payment is by cash: pay driver directly.

   • If payment is online/advance: clarify how final billing works (if there’s any adjustment).

7. Safety & Conduct

   • Passengers should wear seat belts.

   • No carrying of hazardous or illegal items.

   • Respect driver and vehicle; misuse may lead to service denial.

8. Damages

   • If passenger causes damage to vehicle, they may be held liable for repair cost.

   • We may charge for cleaning / damage if needed.